How to Collect Points
You receive 10 points for every Euro spent. Here are more ways to earn points:
Shopping
10 Points per €1
10 Points per €1
Create Account
150 Points
150 Points
Subscribe to Newsletter
100 Points
100 Points
Your Loyalty Tiers
Bronze
Start at 0 Points
Silver
Reach 2500 Points
- 1x Free Shipping
- Early Drop Access
- Christmas Gift €10
Gold
Reach 10,000 Points
- 3x Free Shipping
- Early Drop Access
- Christmas Gift €20
- 5% Permanent Discount
Platinum
Reach 20,000 Points
- 6x Free Shipping
- Early Drop Access
- Christmas Gift €30
- 10% Permanent Discount
- Exclusive Items
Black
Reach 50,000 Points
- 12x Free Shipping
- Early Drop Access
- Christmas Gift €50
- 15% Permanent Discount
- Exclusive Items
- Member 1/1 Label
You always start at the Bronze level – this one stays forever. If you collect enough points, you move up to the Silver level. This lasts for 12 months. After that, your points will slowly go down. If you keep spending or stay active, you can reach a higher level. Each time you reach a new level, the 12 months start again. If you don’t collect enough points during that time, you’ll move back to a lower level.
FAQ – Cloud Loyalty Program
Which products does the automatic discount apply to in Gold, Platinum, and Black levels?
The automatic discount applies to all items except already discounted products.
How can I participate?
Register here if you don't have an account yet. Existing customers are automatically enrolled.
How can I earn points?
10 points for every Euro spent. More ways: Subscribe to the newsletter.
How long do I stay in a level?
From Silver, valid for 12 months. Bronze is unlimited. After reaching a new level, the 12 months reset.
Where can I see my points balance?
Only in the Grading Dashboard inside your customer account.
How do I use Free Shipping?
Platinum/Black: automatic. Bronze/Silver/Gold: manually enter code.
Where can I find my Free Shipping and Christmas codes?
Automatically sent by email. Please check your spam folder!
What happens if I change my email address?
Contact Customer Service to update your email address.
When are my points credited?
21 days after purchase (due to return period).
What happens with returns or cancellations?
Points will be deducted accordingly.
How long are my codes valid?
1 year from receipt of the email.
Do I get points retroactively for guest purchases?
No, orders must always be placed using the same email address.
Where can I report a problem or give feedback?
Our Customer Service is happy to help: contact@cloudcardgrading.com